Shipping Policy

Purely Saunas

At Purely Saunas, we are committed to providing clear and transparent shipping information so you understand timelines, costs, and delivery expectations before placing your order.

 

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Shipping Regions

We currently ship to the following regions:

Canada

United States of America

International shipping outside these regions may be available on select products and destinations. Availability depends on product size, weight, and carrier limitations. If international shipping is unavailable for a specific order, you will be notified before processing.

 

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Shipping Fees

All shipping fees are clearly displayed at checkout prior to purchase.

Free Shipping

Free shipping on orders $3,500.00 and up

Flat-Rate Shipping

$320.00 flat rate: 

Saunas

Cold Plunges

Hot Tubs

Outdoor Showers

$120.00 flat rate

Sauna Heaters

Cold Plunge Chillers

$55.00 flat rate: 

All Accessories

Optional Services if in Ontario, Canada:

$55.00 Hold for Dock Pickup Fee (handling and holding)

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Order Processing & Handling Time

Orders are reviewed and confirmed within 1–2 business days after purchase

Handling time: approximately 1–3 business days

Orders are not shipped on weekends or holidays.

If an item is unavailable or on backorder, we will notify you by email before processing the order.

 

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Shipping & Delivery Timeframes

Estimated delivery timeframes are provided for reference and are not guaranteed.

Transit time: approximately 3–10 business days

Total delivery timeframe: approximately 6–12 business days (handling + transit)

Estimated transit times by product category:

Accessories: 3–7 business days

Heaters & Chillers: 5–10 business days

Saunas, Cold Plunges, Hot Tubs & Outdoor Showers (Freight): 7–15 business days

Delivery times may vary based on destination, carrier scheduling, weather conditions, and freight availability.

 

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Shipping Methods & Carriers

Orders are shipped using trusted carriers, including:

FedEx

UPS

LTL Freight Carriers for large or oversized items

Carrier selection is determined by product size, weight, destination, and delivery requirements.

 

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Freight Delivery Details (Large Items)

Large products shipped via LTL freight include:

Curbside delivery only

Delivery appointment scheduled by the carrier

Customer must be present to receive and inspect the shipment

White glove delivery, inside delivery, or installation services are not included unless explicitly stated at checkout or arranged in advance.

 

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Order Confirmation & Tracking

An order confirmation email is sent immediately after checkout

Tracking information is emailed within 24 hours of the order leaving the warehouse

If tracking information is not received within 6 business days, please contact:
sales@purelysaunas.com or (888) 248-3224

 

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Damaged Shipments

Please inspect all deliveries upon arrival.

If damage is visible:

Note all damage on the delivery receipt before signing

Email photos of the damage to sales@purelysaunas.com within 24 hours of delivery

When applicable, we will initiate an insurance claim on your behalf.

 

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Cancellations, Returns & Refunds

Orders canceled within 48 hours of purchase may be eligible for a refund

Orders canceled after 48 hours are subject to a $50 administrative fee

Restocking fee: 25%

If an order has shipped, return shipping costs are the responsibility of the customer

Refunds are issued to the original payment method only

 

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Contact Information

If you have questions about shipping, delivery, or order timing, please contact us:

Email: sales@purelysaunas.com

Toll Free Number: (888) 248-3224

Or visit our Contact Us page for assistance

 

Yes We Price Match !!

At Purely Saunas, we aim to offer fair and competitive pricing across our selection of saunas, cold plunges, hot tubs, outdoor showers, and wellness accessories.

If you find the same product offered at a lower price by an authorized retailer, we invite you to contact us. When eligible, we will review the request and match the verified price in accordance with the terms below.

How the Price Match Works

To request a price match, please provide:

A link to the competitor’s product listing

Confirmation that the item is identical in brand, model, and condition

Verification that the retailer is authorized and operating within the same market

Once reviewed, and if approved, we will match the qualifying price prior to purchase or adjust the price according to our policy.

Eligibility Guidelines

Price match requests must meet the following conditions:

The product must be new, unused, and in stock with the competitor

The retailer must be an authorized seller of the product

Must be an authorized dealer

Does not include auction sites like eBay or Amazon

Pricing must be publicly listed and verifiable (no private quotes, bundles, or membership pricing)

Clearance, liquidation, flash sales, limited-time promotions, and pricing errors are excluded

Shipping, taxes, and installation services are not included in price comparisons

Purely Saunas reserves the right to verify pricing and decline requests that do not meet these criteria.

Our Commitment

Our goal is transparency, consistency, and a positive shopping experience. By working directly with vetted manufacturers and warehouse partners, we’re able to maintain competitive pricing while delivering quality products and reliable customer support.

If you have questions about pricing or would like to submit a price match request, please contact our team through the Contact Us page and we’ll be happy to assist.