Terms of service

 

Terms of Service

Overview

Welcome to Purely Saunas.

Purely Saunas is a brand operated by Wexy E-commerce Holdings Inc., a Canadian company (“Purely Saunas,” “we,” “us,” or “our”).

Wexy E-commerce Holdings Inc., operating as Purely Saunas, owns and operates this website and online store to provide customers with access to premium wellness products, including saunas, cold plunges, hot tubs, outdoor showers, and related accessories. Our store is powered by Shopify, which enables us to provide secure eCommerce services.

These Terms of Service, together with our Privacy Policy and any other policies referenced on this site, govern your access to and use of our website, products, and services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

1. Access & Account Responsibilities

You must be the age of majority in your province, state, or country of residence to use our Services.

You agree to provide accurate, current, and complete information when placing an order or creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account.

Accounts may not be transferred, assigned, or resold.

2. Products & Product Information

We make reasonable efforts to display accurate product descriptions, specifications, and images. However:

Product colors or finishes may vary due to screen settings

Product appearance may differ slightly from images shown

We do not guarantee that products will meet subjective expectations or appear exactly as displayed.

Purely Saunas operates as an online retailer and works directly with manufacturers, suppliers, and fulfillment partners to deliver products to customers.

All products, descriptions, pricing, and availability are subject to change or discontinuation at any time without notice.

3. Orders & Acceptance

Placing an order constitutes an offer to purchase.
Purely Saunas reserves the right to accept or decline any order for any reason.

Orders are not accepted until payment is successfully processed and availability is confirmed. If an order is canceled or modified, we will attempt to notify you using the contact information provided at checkout.

Purchases are subject to our Shipping Policy and Returns & Refunds Policy.

Orders are intended for personal or household use only and not for resale or export.

4. Pricing & Billing

All prices are shown at the time of checkout and may change without notice. Prices do not include applicable taxes, shipping, handling, customs, or import fees unless expressly stated otherwise.

You agree to provide valid payment information and authorize us to charge the full order amount, including applicable fees.

Promotions or discounts may be subject to separate terms and conditions.

5. Shipping & Delivery

Shipping timelines are estimates only and are not guaranteed.
Purely Saunas is not responsible for delays caused by carriers, customs processing, weather conditions, or events outside our control.

Title and risk of loss transfer to you once the order is handed to the shipping carrier.

For full details, please review our Shipping Policy.

6. Intellectual Property

All content on this site—including text, images, logos, graphics, videos, and design—is the property of Wexy E-commerce Holdings Inc. operating as Purely Saunas, or its licensors, and is protected by intellectual property laws.

You may use the site for personal, non-commercial purposes only. Unauthorized reproduction, distribution, or use of site content is prohibited.

7. Third-Party Tools & Links

We may provide access to third-party tools or links. These are provided “as is” without warranties, and we are not responsible for third-party content, services, or transactions.

Use of third-party tools or websites is at your own risk.

8. Shopify Relationship

This store is powered by Shopify; however, all purchases are made directly with Purely Saunas (Wexy E-commerce Holdings Inc.).

Shopify is not responsible for product sales, fulfillment, or customer disputes. You release Shopify from any claims related to purchases made through this site.

9. Privacy

Your use of the Services is subject to our Privacy Policy, which explains how personal information is collected, used, and shared.

10. Feedback & Reviews

Any feedback, reviews, or suggestions you submit may be used by Purely Saunas for marketing, operational, or promotional purposes without compensation.

You represent that you have the right to submit such content and that it does not violate any third-party rights.

11. Errors & Corrections

We reserve the right to correct errors, inaccuracies, or omissions related to pricing, product information, or availability at any time, including after an order is submitted.

12. Prohibited Uses

You may not use the Services to:

Violate laws or regulations

Infringe intellectual property rights

Submit false or misleading information

Transmit malicious code

Harass, abuse, or harm others

We reserve the right to suspend or terminate access for violations.

13. Termination

We may terminate or restrict access to the Services at any time without notice. You remain responsible for all charges incurred prior to termination.

14. Disclaimer of Warranties

All Services and products are provided “as is” and “as available,” without warranties of any kind, except where prohibited by law.

15. Limitation of Liability

To the fullest extent permitted by law, Purely Saunas shall not be liable for indirect, incidental, or consequential damages arising from your use of the Services or products.

16. Indemnification

You agree to indemnify and hold harmless Wexy E-commerce Holdings Inc. operating as Purely Saunas, and its partners, from claims arising from your violation of these Terms or misuse of the Services.

17. Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

18. Changes to Terms

We may update these Terms at any time by posting changes to this page. Continued use of the Services constitutes acceptance of updated Terms.

19. Contact Information

Questions regarding these Terms may be sent to:

Purely Saunas
(operated by Wexy E-commerce Holdings Inc.)

Email: sales@purelysaunas.com

Toll Free Number: (888) 248-3224

Address:
8-611 Wonderland Road North, Suite 302
London, Ontario, Canada
N6H 4V6