Shipping policy

Shipping Policy

Purely Saunas

At Purely Saunas, we are committed to providing clear and transparent shipping information so you understand timelines, costs, and delivery expectations before placing your order.

 

 

Shipping Regions

We currently ship to the following regions:

  • Canada

  • United States of America

International shipping outside these regions may be available on select products and destinations. Availability depends on product size, weight, and carrier limitations. If international shipping is unavailable for a specific order, you will be notified before processing.

 

 

Shipping Fees

All shipping fees are clearly displayed at checkout prior to purchase.

Free Shipping

  • Free shipping on orders $3,500.00 and up

Flat-Rate Shipping

  • $320.00 flat rate:

    • Saunas

    • Cold Plunges

    • Hot Tubs

    • Outdoor Showers

  • $120.00 flat rate:

    • Sauna Heaters

    • Cold Plunge Chillers

  • $55.00 flat rate:

    • All Accessories

Optional Services

  • $55.00 Hold for Dock Pickup Fee (handling and holding)

 

 

Order Processing & Handling Time

  • Orders are reviewed and confirmed within 1–2 business days after purchase

  • Handling time: approximately 1–3 business days

Orders are not shipped on weekends or holidays.

If an item is unavailable or on backorder, we will notify you by email before processing the order.

 

 

Shipping & Delivery Timeframes

Estimated delivery timeframes are provided for reference and are not guaranteed.

  • Transit time: approximately 3–10 business days

  • Total delivery timeframe: approximately 6–12 business days (handling + transit)

Estimated transit times by product category:

  • Accessories: 3–7 business days

  • Heaters & Chillers: 5–10 business days

  • Saunas, Cold Plunges, Hot Tubs & Outdoor Showers (Freight): 7–15 business days

Delivery times may vary based on destination, carrier scheduling, weather conditions, and freight availability.

 

 

Shipping Methods & Carriers

Orders are shipped using trusted carriers, including:

  • FedEx

  • UPS

  • LTL Freight Carriers for large or oversized items

Carrier selection is determined by product size, weight, destination, and delivery requirements.

 

 

Freight Delivery Details (Large Items)

Large products shipped via LTL freight include:

  • Curbside delivery only

  • Delivery appointment scheduled by the carrier

  • Customer must be present to receive and inspect the shipment

White glove delivery, inside delivery, or installation services are not included unless explicitly stated at checkout or arranged in advance.

 

 

Order Confirmation & Tracking

  • An order confirmation email is sent immediately after checkout

  • Tracking information is emailed within 24 hours of the order leaving the warehouse

If tracking information is not received within 6 business days, please contact:
sales@purelysaunas.com or (888) 248-3224

 

 

Damaged Shipments

Please inspect all deliveries upon arrival.

If damage is visible:

  • Note all damage on the delivery receipt before signing

  • Email photos of the damage to sales@purelysaunas.com within 24 hours of delivery

When applicable, we will initiate an insurance claim on your behalf.

 

 

Cancellations, Returns & Refunds

  • Orders canceled within 48 hours of purchase may be eligible for a refund

  • Orders canceled after 48 hours are subject to a $50 administrative fee

  • Restocking fee: 25%

  • If an order has shipped, return shipping costs are the responsibility of the customer

  • Refunds are issued to the original payment method only

 

 

Contact Information

If you have questions about shipping, delivery, or order timing, please contact us: