FAQ Page
Frequently Asked Questions
When will I be charged?
If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.How soon their item(s) will ship
Will I receive a tracking number?
Yes. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@purelysaunas.com
What happens if the item arrives damaged?
If your item(s) do arrive damaged, please send photos at sales@purelysaunas.com and we will process an insurance claim on your behalf.
What happens if I do not like it?
All orders canceled after 48 hours are subject to a $50 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
What are the health benefits of using a sauna?
Regular sauna use may help improve circulation, reduce muscle soreness,
support recovery, promote relaxation, aid cardiovascular health, and improve
sleep quality. Studies show sauna use can mimic moderate exercise by
temporarily increasing heart rate and improving blood flow.
Reference: Mayo Clinic Proceedings (2018)
What is the average operating temperature of a
sauna?
Traditional Finnish saunas typically operate between 70°C–90°C (158°F–194°F)
depending on personal preference. Adding water to the heated rocks creates
steam (löyly) and intensifies the heat sensation.
Reference: Finnish Sauna Society & Harvia Guidelines
How long should I stay in a sauna?
Most people enjoy 10-30 minutes per session. You can take breaks between
rounds. Always listen to your body and stay hydrated.
Is it safe to use a sauna every day?
Yes - daily use is generally considered safe for healthy adults. Start with 1-2
sessions per week and work up to 3-4 sessions of 15-30 minutes as you feel
comfortable. Hydration is essential.
References: Mayo Clinic Health System (2022); Finnish Sauna Society
What is the difference between infrared therapy and a
traditional sauna?
Traditional Sauna: The heater warms the stones, the stones warm the air,
and the air warms your body.
Infrared Therapy: Infrared heaters warm the body directly at lower
ambient temperatures.
How much does it cost to run a sauna?
An electric sauna heater costs roughly $0.50–$1.00 per hour, depending on
electricity rates and sauna size. Wood-fired saunas have minimal ongoing
costs beyond wood.
Simple Cost Formula: Cost = (kW × preheat hours × 1.0) + (kW × session hours ×
duty cycle), then × your electricity rate.
Can a sauna help with recovery after exercise?
Yes - heat exposure increases blood flow, reduces muscle tension, and
supports post‑exercise recovery. Many athletes pair sauna sessions with cold
therapy to enhance results.
References: Frontiers in Physiology (2019); NIH Study (2020)
How much space do I need for a sauna?
Small indoor saunas can fit in as little as 4' x 4'. A popular size is 5' x 7'. Outdoor
models range from compact 6' barrels to larger cube-style saunas. As a
guideline, allow 2 ft of bench space per person.
How long does it take to heat up a sauna?
Electric saunas typically heat up in 40–60 minutes depending on size, heater
power, and temperature conditions. Wood-burning heaters usually take 90+
minutes.
What should I wear in the sauna?
In North America and most gyms, a swimsuit is common. In Europe, a towel
wrap is preferred for comfort and hygiene.
Bonus Insight: Sauna Use Supports Heart Health
Traditional sauna sessions stimulate the cardiovascular system much like light
exercise. Heart rate can rise from 60–70 bpm to 100–150 bpm, improving
circulation and oxygen flow.
Research from the University of Eastern Finland found that regular sauna
users may have up to a 50% lower risk of fatal heart disease.
**If you want any updates feel free to contact us with your order number and we will assist you without hesitation**
